Customer service email address: email@example.com
Article 1: Special conditions of saleThe customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on the screen (name, price, quantity, color, particularities of the products, cost of the services) and expressly declares to accept them without reservation.
Article 2: Legal capacity and acceptance of the general conditions2.1 Legal capacity
The Site is accessible:
- To any natural person with full legal capacity to engage under these general conditions. A natural person who does not have full legal capacity can only access the Site with the consent of his legal representative.
- To any legal person acting through a natural person having the legal capacity to contract in the name and on behalf of the legal person.
2.2 Acceptance of the general conditions
The acceptance of these general conditions by the Buyer is materialized by a checkbox in the order form. This acceptance can only be full and complete. Any conditional acceptance is considered null and void. The Buyer who does not agree to be bound by these general conditions must not place an order on the Site.
Article 3: Order3.1 Placing an order
As part of his order, the Buyer is invited to provide his contact details for delivery and invoicing purposes. He must complete all the fields marked as mandatory in the form provided for this purpose. Orders that do not include all of the required information cannot be validated.
The Buyer guarantees that all the information he gives in the order form is accurate, up to date and sincere and is not vitiated by any misleading character.
He is informed and accepts that this information is proof of his identity and binds him as soon as it is validated.
3.2 Order confirmation
After validation of his order, the Buyer receives a confirmation by email which:
(i) summarizes the elements of the order and expected delivery time.
(ii) includes the general conditions in force on the day of the order,
(iii) includes the invoice corresponding to the order.
The Buyer must ensure that the contact details provided when ordering are correct and that they allow him to receive the order confirmation email. If it is not received, the Buyer must contact CORAIL at the contact details mentioned above.
CORAIL recommends that the Buyer keep the information contained in the order confirmation.
The order confirmation is deemed to have been received by the Buyer upon receipt of the order confirmation email.
Article 4: Prices and terms of payment4.1 Price
The selling prices of the Products are displayed on the Site.
They are indicated in euros, all taxes included (French VAT and other applicable taxes).
CORAIL reserves the right, at its own discretion and according to terms of which it will be the sole judge, to propose promotional offers or price reductions
Prices do not include delivery costs possibly applicable to the delivery of the Products, invoiced in addition to the price thereof. The amount of the applicable delivery costs will be indicated before the validation of the order by the Buyer.
The applicable price is that displayed on the Site at the time of registration of the Buyer's order.
The full price of the Products is payable when ordering.
Payment can be made online:
- by bank card, through the secure online payment service indicated on the Site,
- by any other means that will be offered on the Site at the time of the order.
The Buyer guarantees CORAIL that he has the necessary authorizations to use the payment method chosen.
CORAIL reserves the right to suspend or cancel any order and/or delivery in the event of non-payment of any amount owed by the Purchaser, in the event of a payment incident, or in case of fraud or attempted fraud relating to the use of the Site.
Penalties of an amount equal to 1.5 times (one and a half times) the French legal interest rate will be automatically applicable to unpaid amounts from the first presentation of a formal notice by registered letter AR.
4.3 Retention of title
CORAIL retains full and complete ownership of the Products sold until full payment has been received, delivery costs included.
Article 5: Delivery5.1 Territories of deliveries
Buyers are expressly informed that the Site only offers the delivery of Products to the following countries:
- Metropolitan France, Corsica, Monaco, Belgium, Andorra , Netherlands, Luxembourg, Germany, Ireland, Italy, Spain, Sweden, United Kingdom, Switzerland, Israel, Hong Kong, Canada, United States and the following overseas territories and departments: Guyana, Guadeloupe, Réunion, Mayotte, Martinique, Saint-Martin, Saint-Pierre and Miquelon.
The Site indicates, for each Product offered for sale, the possible delivery territories for this Product.
The delivery of the Products ordered on the Site will be made to the address indicated when ordering the Buyer as "delivery address" (which may be different from the billing address), subject that it is indeed located in the territory of possible delivery for the Products concerned.
5.2 Delivery methods
The delivery of the Products ordered on the Site is made to the address indicated during the Buyer's order as the "delivery address" (which may be different from the billing address), which can only be located in one of the countries referred to in Article 5.1.
Different delivery methods may be possible, depending on the categories of Products and their weight.
The Purchaser is informed before the validation of his order of the possible delivery methods for the Product ordered as well as the deadlines and costs corresponding to each of these methods.
The Buyer must select the desired delivery method and provide all the information necessary for the actual delivery of the Product according to this method.
5.3 Delivery times
Delivery is made within the time indicated in the order confirmation email
The Site mentions, for each Product offered for sale, indicative delivery times in depending on the territories and delivery methods.
The actual delivery time will be confirmed to the Buyer in the order confirmation email. However, when the Product is not in stock at the time of the order, this period can only be indicated to the Customer by email from the moment from which the Product will be in stock again.
Failing delivery within the above deadline, the Purchaser may cancel the order, by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having instructed CORAIL, according to the same terms, to make the delivery within a reasonable additional period, it has not been executed within this period.
The contract is considered resolved upon receipt by CORAIL of the letter or writing informing it of this resolution, unless it has been executed in the meantime.
In the event of termination of the contract according to the above terms, the Buyer will be reimbursed for all the sums he has paid, including delivery costs, at the latest within 14 (fourteen ) days following the date on which the contract was terminated.
CORAIL reserves the right in any case to approach the Buyer in order to offer him alternative solutions for reimbursement of the price of the Products and the delivery costs. The Buyer must express explicitly and on a durable medium his acceptance of the choice of an alternative method of reimbursement.
Article 6: Liability of CORAILThe Buyer has a period of 14 (fourteen) days, from the date of receipt of the Products ordered, to withdraw without having to justify reasons or pay penalties, with the exception of the return costs which remain at his expense and which he will have to pay.
The Buyer who wishes to exercise his right of withdrawal must, before the expiry of the above period, must contact CORAIL at the following email address: firstname.lastname@example.org en explaining his request.
The Buyer will receive an acknowledgment of receipt of his withdrawal request by email.
The Products must imperatively be returned new to CORAIL in their original packaging, without undue delay and at the latest within 14 (fourteen) calendar days following the communication, by the Buyer, of his desire to retract. They must be accompanied by a copy of the corresponding purchase invoice. The Purchaser is deemed responsible in the event of deterioration of the Products upon their return to CORAIL.
The Buyer will be reimbursed as soon as possible and at the latest within 30 (thirty) days from the date of actual receipt by CORAIL of the Products.
Article 7: Exchange of productsThe Buyer has a period of 14 (fourteen) days, from the date of receipt of the Products ordered, to request the exchange of the Product ordered for another Product of a different size or model. In the event that CORAIL does not have the requested Product in stock on the day of the order, CORAIL will inform the Buyer of the time within which the requested Product will be available, or offer him an alternative Product.
The Buyer who wishes to exercise this exchange request must, before the expiry of the above deadline, must contact CORAIL at the following email address: email@example.com explaining his request.
CORAIL will propose to organize the terms of the return with the carrier of its choice, of which it will inform the Buyer by any useful means.CORAIL will offer to bear the costs of this return
The Products must imperatively be returned new to CORAIL in their original packaging, at the latest within 14 (fourteen) calendar days following the communication, by the Buyer , of his willingness to exchange the product. They must be accompanied by a copy of the corresponding purchase invoice. The Purchaser is deemed responsible in the event of deterioration of the Products upon their return to CORAIL.
The Purchaser will receive a new Product at the latest within 7 (seven) days from the date of actual receipt by CORAIL of the Products, provided that these are not damaged and that the new Product is available in stock. If this is not the case, CORAIL will inform the Buyer of the time within which the requested Product will be available, or offer him an alternative Product.
Article 8: Legal WarrantiesThe Buyer benefits from the legal guarantees of non-conformity as well as for hidden defects of the thing sold, including defects of conformity resulting from the packaging of the Products ordered on the Site.
If the Buyer finds that the Product delivered to him has a defect, a lack of conformity or is damaged, he must inform him of this, indicating the nature of the defect, non-conformity or damage noted and by sending him any useful proof, in particular in the form of photograph(s).
CORAIL will organize with the carrier of its choice the terms of the return, of which it will inform the Buyer by any useful means. CORAIL will bear the costs of this return.
The Products must imperatively be returned new to CORAIL in their original packaging. They must be accompanied by a copy of the corresponding purchase invoice.
Returns of Products that do not comply with the terms described above cannot be taken into account.
CORAIL will carry out the necessary checks and will offer the Buyer the replacement of the Product as far as possible. If the replacement of the Product is impossible, CORAIL will refund to the Buyer the full price paid for the Product excluding delivery costs, by any useful means, as soon as possible and at the latest within 14 (fourteen) days following the date on which CORAIL will have informed it of the impossibility of replacing the Product.
Article 9: Obligations of buyersBuyers are solely responsible for the use they make of the Products. It is their responsibility to verify the suitability of the Products for their specific needs prior to the purchase of said Products.
It is also the Buyers' responsibility to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any attack.
Article 10: Responsibility of CORAIL10.1
CORAIL undertakes to carry out regular checks in order to verify the operation and accessibility of the Site. As such, CORAIL reserves the right to temporarily interrupt access to the Site for maintenance reasons. Similarly, CORAIL cannot be held responsible for temporary difficulties or impossibilities in accessing the Site which may be caused by circumstances external to it, force majeure, or which may be due to disruptions in telecommunications networks.
CORAIL does not provide the Buyer with any guarantee as to the adaptation of the Products to his needs, expectations or constraints.
In any case, the liability likely to be incurred by CORAIL hereunder is expressly limited only to proven direct damage suffered by the Buyers.
Article 11: Intellectual PropertyThe systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, brands, database, etc.) operated by CORAIL within the Site as well as the models and Products sold by CORAIL are protected by all intellectual property rights or rights of database producers in force. All disassembly, decompilation, decryption, extraction, reuse, copying and more generally, all acts of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of CORAIL are strictly prohibited and may be subject to legal proceedings.
Article 12: Personal dataCORAIL practices a personal data protection policy, the characteristics of which are explained in the Charter relating to the protection of personal data, which the Buyer is expressly invited to read.
Article 13: AdvertisingCORAIL reserves the right to insert on any page of the Site and in any communication to Buyers any advertising or promotional messages in a form and under conditions of which CORAIL will be the sole judge.
Article 14: Links and third-party sitesCORAIL cannot under any circumstances be held responsible for the technical availability of websites or mobile applications operated by third parties (including any partners) to which the Purchaser may access via the Site.
CORAIL is also not responsible for transactions between the Buyer and any advertiser, professional or merchant (including any partners) to which the Buyer would be directed through the Site and can in no way be a party to any possible disputes whatsoever with these third parties concerning in particular the delivery of products and/or services, guarantees, declarations and any other obligations to which these third parties are bound.
Article 15: Prohibited behavior15.1
The following are strictly prohibited: (i) any behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the Site, (ii) any intrusion or attempted intrusion into CORAIL's systems , (iii) any misuse of the Site's system resources, (iv) any action likely to impose a disproportionate burden on the latter's infrastructure, (v) any breach of security and authentication measures, (vi) any acts likely to infringe the financial, commercial or moral rights and interests of CORAIL or the users of its Site, (vii) any practice diverting the Site for purposes other than those for which it was designed and finally more generally (viii) any breach of these general terms and conditions or of the laws and regulations in force.
It is likewise strictly prohibited to monetize, sell or grant all or part of the access to the Site, as well as to the information it c ontient
In the event of failure to comply with any of the provisions of this article or more generally, breaches of laws and regulations, CORAIL reserves the right to take all appropriate measures and to initiate any legal action.
Article 16: AmendmentsCORAIL reserves the right to modify these general conditions of sale at any time.In this case, the applicable conditions will be those in force on the date of the Buyer's order.
Article 17: LanguageIn the event of a translation of these general conditions into one or more languages, the language of interpretation will be the French language in the event of contradiction or dispute over the meaning of a term or provision.
Article 18: Applicable law and jurisdictionThese general conditions are governed by French law.
In the event of a dispute over the validity, interpretation and/or execution of these general terms and conditions, the parties agree that the courts of Paris will have exclusive jurisdiction to judge, unless there are mandatory rules of procedure to the contrary.
Article 19: Product FeaturesBefore any online order and in application in particular of the provisions of article L111-1 of the Consumer Code, the Buyer can read, on the Site, the characteristics of each Product that he wishes to order.
The photographs and descriptions of the Products offered for sale online are as accurate as possible. They only commit CORAIL for what is specifically indicated. The Buyer is however informed and accepts that certain characteristics of the Products, and in particular their color, may not correspond exactly to the photographs presented on the Site, due to technical constraints.