General Terms and Conditions of Sale for the coral.co website
These general conditions of sale govern all relations between the company CORAIL SAS, a company with a capital of €67,897.00 whose registered office is at 19 rue Blondel, 75002 Paris, registered with the R.C.S. of Paris under the number 847 859 741 00013, hereinafter "Corail", and customers of the site www.corail.co
Customer service email address: email@example.com
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you“) with CORAIL°, hereinafter referred to as “CORAIL°“ or “we“, on the desktop website and the CORAIL°’s mobile website. By using and/or placing an order on corail.co, you agree to be bound by the terms and conditions set out here (the “Terms and Conditions“). Please ensure you have read and understood the Terms and Conditions before ordering.
Only adults, aged 18 or over, who are not under guardianship, can place an order on corail.co.
The inclusion of products or services on corail.co at any given time does not imply or guarantee that such products or services will be available at all times. We reserve the right to stop offering a product at any time and to change these Terms and Conditions from time to time without notice to you. The version of the General Conditions that will apply to your order will be the one appearing on corail.co at the time you order.
CORAIL° wants to provide the best online experience possible. For this to be possible, we must ensure that our services work perfectly. You understand and agree not to (i) post, transmit, redistribute, upload or promote any communication or content that could harm or negatively impact our business, products or services; (ii) act in a manner or use a device that restricts, compromises, interferes with or inhibits any other user from using or enjoying the corail.co site, or that impacts the security of the site, or (iii) use any device, software, tool, agent, script or other device or mechanism (including, without limitation, spiders, robots, crawlers, avatars or intelligent agents) to browse or perform research on the site, or to copy the content of the site. We reserve the right to immediately ban access to the site and to close the account of any user who violates this provision or any other provision of these General Conditions.
Prices and delivery costs
From time to time, prices are subject to change based on fluctuations in exchange rates, markdowns and other business factors. Whilst we endeavor to ensure that all details, descriptions and prices appearing on this website are accurate, errors may occur .If we discover an error in the price of items you have ordered, we will notify you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
We ship to all countries on a “Delivered Duty Unpaid“ (DDU) basis. Product prices displayed do not include local taxes and duties. As the recipient, you are responsible for all import duties, customs duties and local taxes levied by the country you are shipping to. Payment of these duties is necessary for your order to clear customs upon arrival. Delivery costs are the same for each order, regardless of its size and weight. The cost of each delivery method is clearly indicated during the checkout process. If we are unable to deliver your entire order and need to make more than one delivery, we do not charge any additional costs for subsequent delivery.
After placing an order, you will receive a confirmation email if you have provided us with your email address. If for any reason we are unable to fulfill your order, we will notify you as soon as possible. If we have already received payment for this order, we will refund the corresponding amount via the same payment method used initially. If for any reason other arrangements are necessary, we will notify you by email to arrange a refund.
CORAIL° exercises the utmost diligence in accepting and processing orders and endeavors to deliver your order in accordance with the delivery option you have chosen.
CORAIL° strives to ship orders as soon as possible and in the order in which they are placed. Although we make every effort to deliver within the timescales communicated, delivery may take longer due to unforeseen events. We work closely with our shipping partner to minimize the potential impact of customs delays on our international customers.
Before validating your order, you will be informed of the expected delivery times. Once you have placed your order, you will receive a confirmation email containing your order details. When your order ships from our warehouse, you will receive an email with tracking information and the estimated delivery date. If your order does not arrive when expected, please contact our customer service within 30 days of the order date by email or through our contact form found at on corail.co. After this period, we will no longer be able to claim lost orders from our service providers.
Withdrawal from the order
Once your order has been placed, CORAIL° cannot modify or cancel that order. If you do not wish to keep your order, please return it to our warehouse in accordance with section 6 (Returns) for a full refund.
You have the right to return your order for any reason within 30 days from the date you received your order.
If you were charged for the items, you will receive a refund once the package has been received at our warehouse. This refund will include standard delivery charges. If you decide to keep certain items and return only part of your order, the delivery costs will not be refunded.
If you wish to return your order, please use the return form found on corail.co, and return the item(s) to us as instructed. Drop off the items to be returned at the Mondial Relay / Poste access point (according to the prepaid return label you received) of your choice*.
*Please note that CORAIL° cannot accept returns that have not been sent using our printable return label.
If you send your return package via the carrier of your choice, we will not receive it at our warehouse and will not be able to refund your order. Please also note that CORAIL° will not be responsible for shipping costs or lost packages when the order has not been sent with the printable label mentioned above. CORAIL° guarantees the refund of all returned items, provided that they are in the same condition that they are in the same condition as when they were received. This means that the items must not have been damaged, soiled, washed, altered or worn (you can try on the item inside) and that all tags must be intact. In some countries and/or markets, we reserve the right to charge return costs when refunding the order. These charges are intended to cover the cost of return shipping.
Please check our FAQs to make sure we offer free returns to your country. We will try to refund you using the payment method used when ordering (if the items have not yet been paid for, their return will modify the balance or your account) as soon as possible and at the lastest within 14 days of receipt of returned items at our warehouse. If the item you received is faulty, please notify CORAIL° as soon as possible and return it as above. CORAIL° undertakes, for any product deemed defective, to make a full refund, including delivery and return costs. The provisions set out in these Terms and Conditions do not in any way limit statutory rights. In the event of an error concerning the products or services presented on corail.co (including typographical errors, inaccuracies or omissions concerning product descriptions, prices, promotions, offers and availability), CORAIL° reserves the right to cancel any order before it is delivered to you.
Credit and debit card
We accept Visa, MasterCard, American Express, as well as any other means of payment clearly advertised on the site from time to time. The applicable amount will be immediately debited from your credit/payment card. You confirm that the credit/debit card used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to CORAIL°, we will not be responsible for any delay or non-delivery.
If you select this option during checkout, you will be directed to the PayPal site to “Log In“ and verify the amount shown before clicking “Pay Now“. Once this transaction is complete, you will be redirected to the corail.co site. In case of payment by PayPal, the applicable amount will be immediately debited from your PayPal account.
You are required to provide a valid email address and to inform CORAIL° in the event of a change of email address. Please note that CORAIL° reserves the right to send payment requests to your email address.
You will receive the legally required invoice in the shipping confirmation email.
Nothing in these Terms and Conditions shall exclude or limit CORAIL°’s liability for any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for any misrepresentation by us or our employees or agents. If we breach these Terms and Conditions, we will only be liable for losses which are a reasonably foreseeable consequence of such breach. CORAIL° is not responsible for indirect losses constituting a secondary effect of the main loss or damage, for example the loss of profits of the loss of opportunities; or for failure to deliver the goods or to perform any of our other obligations under these Terms and Conditions where such failure is due to an event beyond our reasonable control, which includes but is not limited to fire, floods, storms, riots, civil unrest, wars, nuclear accidents and terrorist activities.
Our maximum liability to you for any loss or damage related to your order on corail.co will be limited to the total price of your order.
We make every reasonable effort to accurately display the characteristics of our products, including composition and colors. The color you see depends on your computer system, and we cannot guarantee that your computer displays these colors accurately.
The legal warranty only covers manufacturing and/or component defects, such as faulty zippers (for accessories), peeling coatings or fabric discolorations. This warranty does not cover damage caused by misuse, negligence, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or ordinary wear and tear.
All items sold by CORAIL° benefit from
- The legal guarantee of conformity (articles L217-3 to L217-7 of the Consumer Code) under which the consumer:
- has a period of two years from the delivery of the goods to act;
- can choose between repairing or replacing the good, subject to the cost conditions provided for in article L.217-12 of the Consumer Code;
- is exempted from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following the delivery of the goods.
- The legal guarantee against hidden defects (articles 1641 to 1648 and 2232 of the Civil Code) under which the consumer can choose between the cancellation of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.
Guarantee for life
The lifetime warranty is only valid for T-shirts each model of which bears the inscription GUARANTEED FOR LIFE.
The warranty only covers manufacturing defects, such as warping, discoloration, and stitching. It excludes all damages caused by misuse, negligence, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or ordinary wear and tear.
CORAIL° reserves the right to assign or pledge to third parties the payment claims arising from the delivery of the items.
If any part of these Terms and Conditions is dismissed or found to be ineffective by a court or regulator, the other terms will continue to apply.
Ownership of rights
All intellectual property rights, such as trademarks and copyrights on corail.co, remain the property of CORAIL° and its subsidiaries or licensors. Any use of the corail.co site or its content, including the copying or storage of this content in whole or in part, other than for your personal and non-commercial use, is prohibited without the authorization of CORAIL°.
Head Office : 19 rue Blondel, 75002 Paris, FRANCE
Business Number : 847 859 741 00013
VAT Number : FR33847859741
Contact information : Service client de Corail
E-mail : firstname.lastname@example.org
Article 1: Special conditions of saleThe customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on the screen (name, price, quantity, color, particularities of the products, cost of the services) and expressly declares to accept them without reservation.
Article 2: Legal capacity and acceptance of the general conditions2.1 Legal capacity
The Site is accessible:
- To any natural person with full legal capacity to engage under these general conditions. A natural person who does not have full legal capacity can only access the Site with the consent of his legal representative.
- To any legal person acting through a natural person having the legal capacity to contract in the name and on behalf of the legal person.
2.2 Acceptance of the general conditions
The acceptance of these general conditions by the Buyer is materialized by a checkbox in the order form. This acceptance can only be full and complete. Any conditional acceptance is considered null and void. The Buyer who does not agree to be bound by these general conditions must not place an order on the Site.
Article 3: Order3.1 Placing an order
As part of his order, the Buyer is invited to provide his contact details for delivery and invoicing purposes. He must complete all the fields marked as mandatory in the form provided for this purpose. Orders that do not include all of the required information cannot be validated.
The Buyer guarantees that all the information he gives in the order form is accurate, up to date and sincere and is not vitiated by any misleading character.
He is informed and accepts that this information is proof of his identity and binds him as soon as it is validated.
3.2 Order confirmation
After validation of his order, the Buyer receives a confirmation by email which:
(i) summarizes the elements of the order and expected delivery time.
(ii) includes the general conditions in force on the day of the order,
(iii) includes the invoice corresponding to the order.
The Buyer must ensure that the contact details provided when ordering are correct and that they allow him to receive the order confirmation email. If it is not received, the Buyer must contact CORAIL at the contact details mentioned above.
CORAIL recommends that the Buyer keep the information contained in the order confirmation.
The order confirmation is deemed to have been received by the Buyer upon receipt of the order confirmation email.
Article 4: Prices and terms of payment4.1 Price
The selling prices of the Products are displayed on the Site.
They are indicated in euros, all taxes included (French VAT and other applicable taxes).
CORAIL reserves the right, at its own discretion and according to terms of which it will be the sole judge, to propose promotional offers or price reductions
Prices do not include delivery costs possibly applicable to the delivery of the Products, invoiced in addition to the price thereof. The amount of the applicable delivery costs will be indicated before the validation of the order by the Buyer.
The applicable price is that displayed on the Site at the time of registration of the Buyer's order.
The full price of the Products is payable when ordering.
Payment can be made online:
- by bank card, through the secure online payment service indicated on the Site,
- by any other means that will be offered on the Site at the time of the order.
The Buyer guarantees CORAIL that he has the necessary authorizations to use the payment method chosen.
CORAIL reserves the right to suspend or cancel any order and/or delivery in the event of non-payment of any amount owed by the Purchaser, in the event of a payment incident, or in case of fraud or attempted fraud relating to the use of the Site.
Penalties of an amount equal to 1.5 times (one and a half times) the French legal interest rate will be automatically applicable to unpaid amounts from the first presentation of a formal notice by registered letter AR.
4.3 Retention of title
CORAIL retains full and complete ownership of the Products sold until full payment has been received, delivery costs included.
Article 5: Delivery5.1 Territories of deliveries
Buyers are expressly informed that the Site only offers the delivery of Products to the following countries:
- Metropolitan France, Corsica, Monaco, Belgium, Andorra , Netherlands, Luxembourg, Germany, Ireland, Italy, Spain, Sweden, United Kingdom, Switzerland, Israel, Hong Kong, Canada, United States and the following overseas territories and departments: Guyana, Guadeloupe, Réunion, Mayotte, Martinique, Saint-Martin, Saint-Pierre and Miquelon.
The Site indicates, for each Product offered for sale, the possible delivery territories for this Product.
The delivery of the Products ordered on the Site will be made to the address indicated when ordering the Buyer as "delivery address" (which may be different from the billing address), subject that it is indeed located in the territory of possible delivery for the Products concerned.
5.2 Delivery methods
The delivery of the Products ordered on the Site is made to the address indicated during the Buyer's order as the "delivery address" (which may be different from the billing address), which can only be located in one of the countries referred to in Article 5.1.
Different delivery methods may be possible, depending on the categories of Products and their weight.
The Purchaser is informed before the validation of his order of the possible delivery methods for the Product ordered as well as the deadlines and costs corresponding to each of these methods.
The Buyer must select the desired delivery method and provide all the information necessary for the actual delivery of the Product according to this method.
5.3 Delivery times
Delivery is made within the time indicated in the order confirmation email
The Site mentions, for each Product offered for sale, indicative delivery times in depending on the territories and delivery methods.
The actual delivery time will be confirmed to the Buyer in the order confirmation email. However, when the Product is not in stock at the time of the order, this period can only be indicated to the Customer by email from the moment from which the Product will be in stock again.
Failing delivery within the above deadline, the Purchaser may cancel the order, by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having instructed CORAIL, according to the same terms, to make the delivery within a reasonable additional period, it has not been executed within this period.
The contract is considered resolved upon receipt by CORAIL of the letter or writing informing it of this resolution, unless it has been executed in the meantime.
In the event of termination of the contract according to the above terms, the Buyer will be reimbursed for all the sums he has paid, including delivery costs, at the latest within 14 (fourteen ) days following the date on which the contract was terminated.
CORAIL reserves the right in any case to approach the Buyer in order to offer him alternative solutions for reimbursement of the price of the Products and the delivery costs. The Buyer must express explicitly and on a durable medium his acceptance of the choice of an alternative method of reimbursement.
Article 6: Liability of CORAILThe Buyer has a period of 14 (fourteen) days, from the date of receipt of the Products ordered, to withdraw without having to justify reasons or pay penalties, with the exception of the return costs which remain at his expense and which he will have to pay.
The Buyer who wishes to exercise his right of withdrawal must, before the expiry of the above period, must contact CORAIL at the following email address: email@example.com en explaining his request.
The Buyer will receive an acknowledgment of receipt of his withdrawal request by email.
The Products must imperatively be returned new to CORAIL in their original packaging, without undue delay and at the latest within 14 (fourteen) calendar days following the communication, by the Buyer, of his desire to retract. They must be accompanied by a copy of the corresponding purchase invoice. The Purchaser is deemed responsible in the event of deterioration of the Products upon their return to CORAIL.
The Buyer will be reimbursed as soon as possible and at the latest within 30 (thirty) days from the date of actual receipt by CORAIL of the Products.
Article 7: Exchange of productsThe Buyer has a period of 14 (fourteen) days, from the date of receipt of the Products ordered, to request the exchange of the Product ordered for another Product of a different size or model. In the event that CORAIL does not have the requested Product in stock on the day of the order, CORAIL will inform the Buyer of the time within which the requested Product will be available, or offer him an alternative Product.
The Buyer who wishes to exercise this exchange request must, before the expiry of the above deadline, must contact CORAIL at the following email address: firstname.lastname@example.org explaining his request.
CORAIL will propose to organize the terms of the return with the carrier of its choice, of which it will inform the Buyer by any useful means.CORAIL will offer to bear the costs of this return
The Products must imperatively be returned new to CORAIL in their original packaging, at the latest within 14 (fourteen) calendar days following the communication, by the Buyer , of his willingness to exchange the product. They must be accompanied by a copy of the corresponding purchase invoice. The Purchaser is deemed responsible in the event of deterioration of the Products upon their return to CORAIL.
The Purchaser will receive a new Product at the latest within 7 (seven) days from the date of actual receipt by CORAIL of the Products, provided that these are not damaged and that the new Product is available in stock. If this is not the case, CORAIL will inform the Buyer of the time within which the requested Product will be available, or offer him an alternative Product.
Article 8: Legal WarrantiesThe Buyer benefits from the legal guarantees of non-conformity as well as for hidden defects of the thing sold, including defects of conformity resulting from the packaging of the Products ordered on the Site.
If the Buyer finds that the Product delivered to him has a defect, a lack of conformity or is damaged, he must inform him of this, indicating the nature of the defect, non-conformity or damage noted and by sending him any useful proof, in particular in the form of photograph(s).
CORAIL will organize with the carrier of its choice the terms of the return, of which it will inform the Buyer by any useful means. CORAIL will bear the costs of this return.
The Products must imperatively be returned new to CORAIL in their original packaging. They must be accompanied by a copy of the corresponding purchase invoice.
Returns of Products that do not comply with the terms described above cannot be taken into account.
CORAIL will carry out the necessary checks and will offer the Buyer the replacement of the Product as far as possible. If the replacement of the Product is impossible, CORAIL will refund to the Buyer the full price paid for the Product excluding delivery costs, by any useful means, as soon as possible and at the latest within 14 (fourteen) days following the date on which CORAIL will have informed it of the impossibility of replacing the Product.
Article 9: Obligations of buyersBuyers are solely responsible for the use they make of the Products. It is their responsibility to verify the suitability of the Products for their specific needs prior to the purchase of said Products.
It is also the Buyers' responsibility to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any attack.
Article 10: Responsibility of CORAIL10.1
CORAIL undertakes to carry out regular checks in order to verify the operation and accessibility of the Site. As such, CORAIL reserves the right to temporarily interrupt access to the Site for maintenance reasons. Similarly, CORAIL cannot be held responsible for temporary difficulties or impossibilities in accessing the Site which may be caused by circumstances external to it, force majeure, or which may be due to disruptions in telecommunications networks.
CORAIL does not provide the Buyer with any guarantee as to the adaptation of the Products to his needs, expectations or constraints.
In any case, the liability likely to be incurred by CORAIL hereunder is expressly limited only to proven direct damage suffered by the Buyers.
Article 11: Intellectual PropertyThe systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, brands, database, etc.) operated by CORAIL within the Site as well as the models and Products sold by CORAIL are protected by all intellectual property rights or rights of database producers in force. All disassembly, decompilation, decryption, extraction, reuse, copying and more generally, all acts of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of CORAIL are strictly prohibited and may be subject to legal proceedings.
Article 12: Personal dataCORAIL practices a personal data protection policy, the characteristics of which are explained in the Charter relating to the protection of personal data, which the Buyer is expressly invited to read.
Article 13: AdvertisingCORAIL reserves the right to insert on any page of the Site and in any communication to Buyers any advertising or promotional messages in a form and under conditions of which CORAIL will be the sole judge.
Article 14: Links and third-party sitesCORAIL cannot under any circumstances be held responsible for the technical availability of websites or mobile applications operated by third parties (including any partners) to which the Purchaser may access via the Site.
CORAIL is also not responsible for transactions between the Buyer and any advertiser, professional or merchant (including any partners) to which the Buyer would be directed through the Site and can in no way be a party to any possible disputes whatsoever with these third parties concerning in particular the delivery of products and/or services, guarantees, declarations and any other obligations to which these third parties are bound.
Article 15: Prohibited behavior15.1
The following are strictly prohibited: (i) any behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the Site, (ii) any intrusion or attempted intrusion into CORAIL's systems , (iii) any misuse of the Site's system resources, (iv) any action likely to impose a disproportionate burden on the latter's infrastructure, (v) any breach of security and authentication measures, (vi) any acts likely to infringe the financial, commercial or moral rights and interests of CORAIL or the users of its Site, (vii) any practice diverting the Site for purposes other than those for which it was designed and finally more generally (viii) any breach of these general terms and conditions or of the laws and regulations in force.
It is likewise strictly prohibited to monetize, sell or grant all or part of the access to the Site, as well as to the information it c ontient
In the event of failure to comply with any of the provisions of this article or more generally, breaches of laws and regulations, CORAIL reserves the right to take all appropriate measures and to initiate any legal action.
Article 16: AmendmentsCORAIL reserves the right to modify these general conditions of sale at any time.In this case, the applicable conditions will be those in force on the date of the Buyer's order.
Article 17: LanguageIn the event of a translation of these general conditions into one or more languages, the language of interpretation will be the French language in the event of contradiction or dispute over the meaning of a term or provision.
Article 18: Applicable law and jurisdictionThese general conditions are governed by French law.
In the event of a dispute over the validity, interpretation and/or execution of these general terms and conditions, the parties agree that the courts of Paris will have exclusive jurisdiction to judge, unless there are mandatory rules of procedure to the contrary.
Article 19: Product FeaturesBefore any online order and in application in particular of the provisions of article L111-1 of the Consumer Code, the Buyer can read, on the Site, the characteristics of each Product that he wishes to order.
The photographs and descriptions of the Products offered for sale online are as accurate as possible. They only commit CORAIL for what is specifically indicated. The Buyer is however informed and accepts that certain characteristics of the Products, and in particular their color, may not correspond exactly to the photographs presented on the Site, due to technical constraints.